At ZimKonnect Solutions, customer satisfaction matters to us. You may request a refund or replacement under the following conditions:

You may request a refund if:

• You received a damaged or defective item (photo proof must be provided within 48 hours of delivery).
• You received the wrong item.
• You changed your mind, provided the item is unused, in its original condition, and resalable, and you contact us within 24 hours of delivery.

Refund process

To request a refund or replacement, please contact us with your order details and any required photo evidence.
Once approved, you may choose between:

• A refund to your original payment method, or
• A replacement item, subject to availability.

Non-refundable items

Certain items, including perishable groceries, are not eligible for returns or refunds unless they are faulty, damaged, or incorrectly supplied.